Privacy Policy

Information We Collect

We collect information you provide directly, such as your name, email address, phone number, and any other details you share when you contact us, subscribe to our reports, or open an investment account.

We also collect certain information automatically when you visit our website, including your IP address, browser type, pages viewed, and the date and time of your visit. This data helps us understand how our site is used and improve your experience.

How We Use Your Information

We use your personal information to provide, maintain, and improve our services, communicate with you about your account or our offerings, comply with legal and regulatory obligations as required by the Capital Markets Authority (CMA) and other relevant bodies, and send you market updates, research reports, and other communications you have opted into.

Cookies & Analytics

We use cookies and similar technologies to analyse site traffic, remember your preferences, and personalise your experience. You can manage your cookie preferences at any time through our cookie banner or your browser settings.

We use PostHog for analytics. PostHog collects anonymous usage data to help us understand how visitors interact with our site. No personally identifiable information is shared with PostHog unless you have provided explicit consent.

For full details on the cookies we use, please see our Cookie Policy.

Data Sharing & Disclosure

We do not sell your personal information. We may share your data with trusted service providers who assist us in operating our website and delivering our services, regulatory authorities such as the CMA or the Kenya Revenue Authority when required by law, and professional advisors including legal, accounting, and auditing firms.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

Under the Kenya Data Protection Act 2019, you have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your data where there is no compelling reason for its continued processing, object to or restrict the processing of your data, and withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at trading@fintrustsecurities.co.ke.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal and regulatory requirements, and resolve disputes and enforce our agreements.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at trading@fintrustsecurities.co.ke or call +254 111 055 604.